Statement of Confidentiality

1. Services and links on our Web site

Our Web site does not allow our visitors to communicate with others or publish information that is accessible by other visitors.

This Web site contains links to other web sites. Be advised that Desmarais is not responsible for the confidentiality practices of those sites. The statement of confidentiality applies only to this Web site. Please be vigilant and prudent when leaving this site and carefully read the statement of confidentiality of each site you visit.

2. Information gathered automatically

We combine the information from visits to our Web site with anonymous and specific data from identified persons for the following reasons:

• Technical administration of the Web site;
• Improving the ergonomics and browsing features of our site;
• Customers management;
• Marketing.

3. The use of cookies

Cookies are information files saved on your computer. Our cookies do not contain personal or confidential information.

However, we do use cookies to save site information that improve your on-line experience like your language selection or any custom modifications applied to your session.

You can deactivate the cookies at any time although in that case, you will be unable to order on-line.

4. Collection and use of your personal data

We only collect the personal data of visitors who have registered to use our services.

5. Disclosure

We do not disclose your personal information to our dealers, divisions or other businesses. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.

6. Accessing the personal data we have gathered

You can ask us about all the personal information we have gathered about you by sending an email at service@desmaraispapeterie.ca.

Once the request has been received, we will supply all the information we have collected about you within a week, free of charge. We may ask for proof of identification.

We reserve the right to refuse your access to information request. You will be notified as to the reasons of the refusal.

You can view, modify and update your personal information once you've opened a session on our Web site.

7. Support for our Statement of Confidentiality

For any information concerning our Statement of Confidentiality, please contact us by email at service@desmaraispapeterie.ca.

8. Security Policy

All your personal information is securely transmitted to our Web site using an SSL (Secure Socket Layer) encryption key from GeoTrust.

We have implemented policies, rules and technical measures to protect the personal information we have gathered against:

• Unauthorized access;
• Unwanted disclosure or use by third parties;
• Unauthorized modifications;
• Destruction or loss of information.

Novexco is also Payment Card Industry (PCI) compliant, the highest recognized standard in the credit card industry, developed by credit card corporations like VISA. Compliance to this standard means that we must apply the best business practices of the security industry and subject our servers to monthly vulnerability controls.

All credit card information is encrypted when the order is processed. We do not keep the credit card numbers in our servers. We use secure servers protected by the strongest firewalls currently available on the market. Physical access to these severs is limited and controlled.

All employees that have access to or that are involved in processing your personal information are bound by a confidentiality clause.

All these controls and procedures that are in place guaranty that your on-line shopping experience is secure. In reality, it is probably more secure to buy on-line at Desmarais than in a restaurant or gas station.